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Utility Billing Clerk
Part-Time
Salary: $23.71 per hour
Position Summary:
Accurately processes and maintains water/sewer utility accounts and transactions; receives, completes, and maintains records of maintenance and inspection work orders. Accesses utility billing paperwork and computer database for customer billing records. Directs calls and visitors to appropriate departments. Provides clerical support for the Mayor, Clerk/Treasurer, and other departments as necessary. Tact and courtesy are required in frequent public contact. Performs other duties as assigned.
Supervision Received:
Works under the direction of the Clerk/Treasurer
Supervision Exercised:
Supervises no one.
Duties and Responsibilities:
Creates new utility accounts and sets up billing records in computer and in files, handles complaints and answers customer questions on utility billing.
Responsible for using specialized utility computer systems for water/sewer utility billing, including calculation of bills, preparation of pre-billing estimates, printing and mailing all utility bills and running and distributing post-billing reports.
Updates meter reads, prepares daily list for meter reader, prepares work orders for maintenance and dispatches maintenance to utility calls.
Checks meter books for any apparent reading errors and calculates consumptions. Refers unusual readings to meter reader for re-reading.
Maintains records of malfunctioning or broken meters and repairs made; contacts customers to explain errors and to notify of repair work to be done.
Processes paperwork and computer work necessary to close customer utility accounts, correct bills and generate final bills and customer refunds.
Posts penalties on utility billing system, calculates, prints, and prepares shut off notices.
Maintains customer files for active and inactive customer deposit receipts.
Balances daily cash report with the Town’s general ledger and prepares reports. Receives payments, balances cash drawers and customer payments, and writes receipts for various departments.
Answers telephone and directs calls. Receives and directs visitors. Performs various clerical duties as needed.
Peripheral Duties:
Attends seminars, workshops and meetings related to Utility Billing Clerk’s duties and responsibilities.
Provides clerical and/or technical support to other office staff and City personnel as required or needed.
Knowledge, Skills and Abilities:
Working knowledge of the principles and practices of modern public administration.
Knowledge of principles and techniques of general ledger bookkeeping.
Skill in using personal computers and specialized software applications for customer account information update. Skill in using common office machinery and equipment.
Ability to establish and maintain effective working relationships with those contacted in the course of the work.
Working knowledge of governmental accounting principles and practices (BARS).
Knowledge of applicable federal, state and local law, codes, regulations, policies and procedures.
Ability to prepare and maintain records and reports.
Interpersonal skills using tact, patience and courtesy.
High level of knowledge and proficiency in use of computers including Microsoft Office (Word, Excel, Access, Outlook, Publisher) and Adobe.
Ability to establish and maintain effective working relationships with employees, officials and the public.
Ability to communicate effectively verbally and in writing.
Ability to maintain confidentiality of politically sensitive materials and information.
Ability to work independently with little direction.
Research, analyze, interpret, organize and report on data.
Analyze situations accurately and adopt an effective course of action.
Ability to perform arithmetic computations accurately and quickly.
Education and Experience:
High School diploma or GED and 1 year experience in bookkeeping, accounting, or related field, or any equivalent combination of training and experience.
Special Requirements:
A) Must be bondable; B) Have a valid Washington State Driver’s License, or ability to obtain one; C) obtain notary public certification
Equipment Used:
Computer (including printer and scanner), calculator, multi-line phone, copy machine, fax machine.
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