Customer Service Representative II job in Burien

The position is open until filled however, the first review of applications will be Monday, April 22, 2024. Interested candidates are encouraged to apply early.

Looking for a Customer Service Representative (CSR) II who is passionate for people and community, service-driven, and highly motivated. This CSRII position works onsite at the Burien Community Center front desk and champions Parks, Recreation & Cultural Services (PaRCS) programs, while supporting organizational operations.

Primary duties include answering questions about PaRCS programs, helping community members register for programs for all ages (youth to seniors), and booking and assisting with facility rentals. 

This is a limited benefit, intermittent position with a primary work schedule of Monday-Thursday 2:30pm-7:30pm. Some Friday hours may be required based on business needs.

Our ideal applicant has:

• Excellent customer service skills.
• Cash handling experience.
• Excellent verbal and written communication.
• High level of interpersonal skills.
• Able to work independently with minimal supervision and as a team.
• Excellent organizational skills, attention to detail, and ability to prioritize and follow up in a timely manner.
• The ability to analyze customer needs and provide appropriate solutions and follow up when needed.
• Experience with office equipment
• Basic computer navigation skills and proficiency in computer applications (such as Microsoft Office or similar products)
• Ability to multitask and adapt to a fast-changing work environment.
• Ability to work a flexible schedule based on business needs.
• Is bilingual (Spanish, Vietnamese, Oromo, Amharic, and/or Somali preferred)

The City of Burien is committed to achieving racial justice and ensuring the fair treatment of people of all races and identities. We value diverse life experiences and strive to create a workplace that is welcoming to all. While the City of Burien elevates race, we also recognize and honor the complexity of each unique identity and center on the under-resourced and underrepresented.

Our commitment to achieving and sustaining racial justice requires us to be transparent, proactive, and deliberate in all decision-making. We take these steps to help better meet our vision of creating a vibrant and creative community, where residents embrace diversity, celebrate arts and culture, promote vitality, and treasure the environment.