Technology Services Director job in Sammamish

GENERAL FUNCTIONS

The Technology Services Director position performs complex professional, administrative and technical duties in creating, maintaining, and evaluating information system requirements for a variety of City services and functions. This position plans, organizes, directs, articulates, strategizes, analyzes, and evaluates the City’s overall technology system operating and capital programs. This position is a resource to the City Manager and other City departments on specific technology related issues and proactively plans for improvements utilizing innovative solutions to addressing the needs for a citywide technology framework and infrastructure. This role will change the way the City and staff interact with technology.

The City is seeking a candidate who is:

Focused on fostering relationships both within the organization and explores new opportunities to partner with key members of the community to continually enhance integrated technology services.Experienced in inspiring and leading project teams; and who understands the importance of executing plans, schedules and budgets; influential at arriving at mutual decisions through efficient use of resource allocations.Knowledgeable in technology infrastructure; data safety and security; systems evaluation and analysis; upgrades and new technology solutions; technology training programs and help desk activitiesInvested in promoting customer service excellence both internally and externally to the organization.Committed to the City's vision to transform technology for the end user.Well versed in formulating succession plans and implementing strategies to make Sammamish a technology leader.Approachable, confident, dedicated to building trust, and to creating and maintaining partnerships.

SUPERVISION RESPONSIBILITIES

Works under the general supervision and direction of the City Manager. The position requires a high degree of independent judgment, initiative, and discretion.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Manages Technology Department, defining long-range plans, vision, goals, objectives and work plans to constitute an effective, productive and cohesive team.Supervises staff, determines workloads, schedules and priorities. Recommends new hires and terminations, conducts performance evaluations and disciplinary actions, interprets and implements departmental policies and procedures.Ensures quality of customer service for internal and external customers. Selects methods and resources to achieve results and solve internal/external customer problems.

Prepares and administers Technology Department budget, including determining necessary resources for operation and maintenance, charge-back fees for services, capital reserve requirements, and monitoring funding commitments to meet department and City needs. Develops and administers the Technology Capital Improvement budget.Attends City Council meetings to make presentations on Department initiatives or concerns, making professional recommendations and advice on complex policy or operating issues. Supervises staff who may be responsible for individual presentations of like nature. Represents the Department with the press, community groups and outside agencies.Coordinates, implements, and enforces policies, procedures, guide lines, and standards for central information technology and telecommunication systems and services.In coordination with other City departments, plans and implements the replacement or purchase of new information technology and telecommunication systems, including designing, implementing, and updating the strategic technology plans. Advises departments on effective implementation of information technology tools to assist them in meeting their objectives and strategies.Negotiates and administers contracts such as maintenance agreements and consultant contracts for central systems, including preparing bid packages, making vendor comparisons, and making recommendations on appropriate vendors to use. Hires consultants to perform professional services for the City in computer and software services.Coordinates the City’s information technology and telecommunication services, including day-to-day operations, technical assistance, security data administration, and ensuring users are trained on central systems.Serves as the City’s technical advisor, including assisting departments with needs and making recommendations to the City Council.Performs other duties as required.

KNOWLEDGE SKILLS AND ABILITIES

Knowledge of technology applications pertinent to operation and business management systems requirements, including information technology and telecommunication systems.Ability to attract, retain, supervise and motivate a competent and professional staff.Knowledge of principles and practices of governmental budgeting, accounting, purchasing procedures & practices, contract management and operations management techniques.Knowledge of strategic planning and policy development theories and principles. Skill in developing and implementing policies and procedures.Skill in applying project management techniques, with ability to effectively manage multiple priorities and competing deadlines.Skill in developing and implementing technology plans, and evaluating and problem- solving full-service information technology, networks and telecommunication systems.Advanced presentation skills for Council, public meetings and community groups.Skill in negotiating and administering contracts.

Advanced analytical, customer service/public relations and communication skills to comprehend, interpret and explain rules, legal requirements and policies to a diverse audience and advocate for the interests of the City and the Department in a variety of forums. Effective use of interpersonal skills in a tactful, patient and courteous manner.

MINIMUM QUALIFICATIONS

Bachelor's degree in Information Systems, or a related field and eight years of professional level experience in Information Technology, Public Administration, or a closely related field. Minimum 5 years managerial experience preferred at the Senior Management level or higher. A master's degree is preferred, and public-sector experience is highly desirable. Any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities listed.Must demonstrate high-level of personal integrity and ethics.

LICENSING AND CERTIFICATIONS

Valid Washington State Driver's License with driving record free from serious or frequent violations.

EQUIPMENT USED

Personal computer, including word processing software (Microsoft Word), Photoshop, InDesign, Premiere, Excel, Outlook, copier, fax, multi-line phone system, calculator, video camera, and still camera.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work involves walking, talking, hearing, using hands to handle, feel or operate objects, tools, or controls, and reaching with hands and arms. Vision abilities required by this job include close vision and the ability to adjust focus. The employee may be required to push, pull, lift, and/or carry up to 20 pounds. The noise level in the work environment is usually moderately quiet.

Mobility sufficient to establish and continue contacts with all community members is required. Duties are frequently performed under the stress of information deadlines, pressure from the public, and/or the press for information on sensitive issues. The conditions encountered will vary depending on the sensitivity and complexity of the information to be disseminated, the format used for dissemination, and the target audience.

WORKING CONDITIONS

Duties are performed both individually and as part of a work team. Attendance at night meetings and at weekend events may be required, and meeting project deadlines may require working more than forty hours per week. This is a FLSA-exempt position, not eligible for overtime compensation. The position serves at-will.

DISCLAIMER

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

This job description does not constitute an employment agreement between the City and the employee and is subject to change by the employer as the needs of the City and the requirements of the job change.

THE CITY OF SAMMAMISH IS AN EQUAL OPPORTUNITY EMPLOYER