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Essential Job Functions
- Performs a variety of moderately complex utility billing and financial tasks associated with the processing of utility bills, accounts receivable/collections, providing customer assistance, cashiering and data processing.
- Answers incoming telephone calls from the public in a professional and tactful manner; assists customers or refers calls to appropriate person or department.
- Provides excellent internal and external customer service throughout the utility billing process.
- Maintains positive relations with the public and coworkers.
- Receipts payments accepted at City Hall, including payments for utility bills, accounts receivable, LIDs, miscellaneous receipts and departmental transmittals. Posts receipts to the appropriate account in the cash receipt system.
- Performs data entry and prepares reports for utility record keeping and reporting.
- Communicates utility account information in verbal and in written form such as current billing, additional charges and past due amounts.
- Reviews utility account water usage and generates current commercial and residential billings by required deadlines.
- Reviews payments and billings for accuracy and completeness on active utility accounts before accounts are closed. Creates new utility accounts following new customer sign in.
- Reviews utility account activity for correct amounts before issuing refunds. Compiles, edits and verifies posting of late charges and additional charges.
- Reviews utility account aging reports to identify past due accounts and necessary collection action.
- Maintains records of collection activity performed on past due accounts and coordinates activity with lenders and collection agency.
- Prepares documentation for new accounts due to annexations and new sewer connections.
- Maintains current documentation of procedures and tasks to explain position responsibilities.
- Organizes and maintains databases, files and other documents.
Qualification Requirements
- High School Diploma or GED. Related college education preferred.
- Three (3) years of technical office work experience using general office procedures and methods including two (2) years working with the public in a billing and/or collection setting using accounting software. Utility experience preferred.
- Bilingual, English and Spanish, language abilities preferred.
City of Wenatchee Government
The City of Wenatchee is a full service City employing 180 employees. In addition to Community Development, other services provided include Police Department, Public Works, Executive Services, Finance, Information Systems and Parks, Recreation and Cultural Services. The City operates under a Strong Mayor form of government with seven council members serving at large. Active boards and commissions advise the City Council with governance.
The Community
The City of Wenatchee is home to 33,921 people with approximately 70,000 living in the greater Wenatchee urban area. Located in a beautiful valley at the confluence of the Wenatchee and Columbia Rivers and on the east slopes of the Cascade Mountain Range, the city enjoys wonderful abundant sunshine with four distinct seasons. The average rainfall is a mere 10 inches per year making the region a focal point of Washington State for outdoor recreation. Wenatchee is the largest city in rural North Central Washington and thus provides a small town atmosphere with big city amenities striking a great balance between rural and urban qualities of life. Furthermore, the city is only 30 minutes from the renowned resort towns of Leavenworth and Lake Chelan. For those desiring occasional amenities of major metropolitan areas, Seattle is a short scenic 3 hour drive or 30 minute flight away making Wenatchee very attractive to many people and families relocating from the Puget Sound area.
Find out more about the City at https://www.wenatcheewa.gov. Some of the tourism highlights of the region can be viewed at https://www.visitchelancounty.com/ and http://wenatchee.org/. Our historic downtown is a nationally recognized Main Street with an active downtown association https://wendowntown.org/.
Must see:
“We are Wenatchee Part I”
“We are Wenatchee Part II”
“We are Wenatchee Part III”
How to Apply
Please go to www.wenatcheewa.gov and click on ‘Job Opportunities’ to view the full Job Description and download application materials. The following constitutes a complete application package:
- Letter of Interest/Cover Letter
- Resume
- Application for Employment
- Supplemental Application
Complete application packages may be emailed (HR@WenatcheeWa.Gov), faxed (509-888-3636), or mailed to: City of Wenatchee Human Resources Department, PO Box 519 Wenatchee, WA 98801-0519.
Applications reviewed upon receipt. Open until filled.
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