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This position performs professional work to support and coordinate the Homeless Navigation Program. Duties and responsibilities include, but are not limited to, assisting individuals with mental health, substance abuse, homelessness, and other social services needs, which requires considerable public contact, in the field outside of a traditional office environment, to assist the target population with obtaining resources as needed. Work is conducted in accordance with federal, state, and local statutes, professional, administrative, and legal standards, and general policies as established by the Mayor, City Council, and Outreach Program Administrator.
Primary Duties
- Assists in maintaining, promoting, and evaluating the Homeless Navigation Program consistent with City goals, objectives, and policies and applicable federal, state, and City ordinances, regulations, and/or laws.
- Assists in evaluating and drafting existing and new policies to improve program effectiveness and efficiencies; researches issues and reviews existing and proposed policies or legislation for impact on programs.
- Identifies potential resources and partnerships that contribute to the program; provides outreach, education, and support to individuals in need; makes referrals to appropriate service providers.
- Works collaboratively with internal and external resources to establish relationships that build and maintain trust and further compliance with program requirements; cultivates business relationships to increase the education, communication, and understanding of the program and increase voluntary participation.
- Acts as a liaison between individuals, caregivers, and service providers; follows-up with identified individuals and/or emergency medical contacts and social providers; consults with other agency professionals on difficult cases.
- Works with other areas of the City to create efficiencies in operations across the organization; facilitates public outreach and solicits program feedback to enhance program engagement and compliance.
- Assists in maintaining and analyzing program data and files; conducts program research and analyses; prepares recommendations and reports for improving existing and developing new programs; reviews statistical data and identifies future trends; collects and prepares data for status reports and outcome summaries.
- May provide information to courts and attorneys; may attend and testify at court hearings and other legal proceedings.
- Assists with special projects, programs, and/or events in various capacities, as needed.
- Effectively uses strong interpersonal and communication skills in a tactful, patient, and respectful manner, both orally and in writing, with other City employees, the Mayor, Council, and citizens from various socioeconomic levels; effectively uses standard office practices, processes, procedures, and business etiquette.
- Properly uses English grammar, formatting, spelling, and punctuation.
- May work with considerable autonomy and performs a variety of independent research and analysis to develop conclusions and recommendations for assigned programs.
- Provides information and assistance to the public and refers to other appropriate governmental agencies.
- May assist in preparing oral and written presentations and may attend a variety of hearings, meetings, conferences, and other gatherings as requested.
- Exercises sound and ethical judgment in the decision-making processes required of the position.
- Regular, reliable, and punctual attendance.
- Due to internal and external customer service needs, the incumbent must be able to work a full-time schedule, onsite (appropriate City worksites).
- Works effectively under pressure and with frequent interruptions.
- Completes work and projects in a thorough and timely manner.
- Understands and follows directions from the Mayor, posted work rules, and procedures.
- Shows initiative in performing job functions.
- Performs related duties as required.
Required Qualifications:
- Bachelor’s Degree in Social Work, Psychology, Criminal Justice, or related field;
AND
- Two (2) years of applicable experience OR a combination of education, experience, and training that indicates the ability to successfully complete the essential elements of the job listed above.
Required Licenses:
Possesses and retains valid state drivers license without impending risk of loss at time of appointment.
Valid First Aid & CPR certifications (must be obtained within 6 months of hire)
Highly Desirable Qualifications:
Experience working in a municipal setting.
Bilingual and/or multilingual speaking highly desirable.
Additional Information
WORKING CONDITIONS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee works both indoors in clean, climate-controlled workspace and outdoors, sometimes in inclement weather, visiting sites that may require walking on uneven, rocky, rough ground, or hazardous areas. Outdoor work can expose the employee to seasonal heat and cold or adverse weather conditions, traffic, dust, noise, confined spaces, chemicals, and physical hazards. Physical hazards may be present from traffic conditions, unruly citizens, crime suspects and unsafe building conditions. Varying work schedules may be required. While performing the duties of this job, the incumbent is regularly required to sit, talk, and hear; frequently required to work and use hands to finger, feel, or handle writing utensils, computers, and office supplies; occasionally required to stand and reach with hands and arms; and occasionally required to lift and/or move up to 50 pounds. The employee may be required to stand or sit for extended periods of time. The employee is frequently required to sit, stand, walk, hear, and talk; occasionally required to climb, balance, stoop, kneel, crouch, bend, and/or crawl. Specific vision abilities required by this job include close, distance, color, and peripheral vision; depth perception; and the ability to adjust focus. The position requires mental acuity to ensure thorough mental analysis of situations in a fast-paced environment. The employee is required to maintain confidentiality of information within the department. Because of the nature of work, the employee may be required to deal with irate, disgruntled, and sometimes hostile individuals requiring the use of conflict management skills. The employee is frequently required to perform work in confidence and under pressure for deadlines, and is required to maintain professional composure, tact, patience, and courtesy always.
Why choose the City of Auburn?
- Competitive salary with scheduled step increases on an annual basis
- Excellent medical, dental, and vision plans with employee premiums paid by the City
- Employer contributions to the State Retirement System pension plans
- 12 days of paid vacation per year
- Front-loaded WA Paid Sick Leave with additional sick leave accruals each pay period
- 2 paid floating holidays of your choice per year
- VEBA (tax-free health savings account)
- Optional Flexible Spending benefit plan
- Deferred Compensation plan options
- Employee Wellness Program
- Employee Assistance Program and more!
For more information about what benefits the City provides, please visit:
https://www.auburnwa.gov/city_hall/employment_human_resources/benefits
About the City of Auburn
The City of Auburn was incorporated in 1891, and has since bloomed into a perfect place to live, visit, explore, and play. With over 29.8 square miles of land, two rivers, and two counties, Auburn is home to over 80,000 residents, and hundreds of businesses - ranging from manufacturing to retail.
COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION
Team Auburn values diverse perspectives and life experiences, and welcomes applications from people who will help us consistently demonstrate the values of equity, respect, and partnership. The department encourages people of all backgrounds to apply, including Black, Indigenous, and people of color, immigrants, refugees, women, LGBTQ, people with disabilities, and veterans. Individuals interested in joining our team must be committed to racial, social, and economic equality for ALL people in our community.
The City of Auburn is an Equal Employment Opportunity (EEO) Employer. No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay, or other forms of compensation.
To learn more about the Inclusive Auburn initiative, please visit:
https://www.auburnwa.gov/city_hall/mayor/inclusive_auburn
READY TO APPLY?
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, or would like to request accommodation or assistance in the application or assessment process, please contact the recruiter listed on this job announcement or humanresources@auburnwa.gov.
Selection procedure:
The City of Auburn is dedicated to building an inclusive, informed city, with opportunities for all. In alignment with that goal, the City has adopted an anonymous application process that prevents hiring managers from seeing personal identifiers, including names, addresses, and other similar information. This eliminates the possibility of unintentional or implicit bias during the initial screening of applications. For that reason, hiring managers will not be viewing any attachments to your application, including a cover letter or resume, during the initial screening.
Please make sure to submit a complete, detailed, and updated job application, and thoroughly answer the supplemental questions prior to the submission deadline! You must meet the minimum qualifications to move forward in the screening process.
Communication from the City of Auburn:
We primarily communicate via email during the recruitment process. Emails from auburnwa.gov and/or governmentjobs.com should be placed on your safe domain list to ensure you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders.
Contact information:
If you have any questions, please contact Chardae Gillespie, HR Coordinator, by email at cgillespie@auburnwa.gov or by phone at 253-285-7910.
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