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Communications Program Specialist
2021 Salary - $33.53 - $39.45 Hr.
Job Summary
- Supports the implementation of the City’s communications program, including development of print publications, web content, social media, cable TV programming, and news media.
- Maintains, recommends improvements, and implements changes to the City Constituent Customer Service Portal. Coordinates functions with software vendor and trains City staff on the effective use of the software.
- Responds to customer inquiries regarding City and City programs: screens and prioritizes inquiries, ensuring that questions are responded to by distributing requests to the appropriate City staff or by providing service directly.
- Assists in Council communications including preparation of staff memos, Council presentations and public speaking points.
Essential Duties and Responsibilities
- Assists in researching, writing, publishing, and distributing media releases, City newsletter articles, fact sheets, and public education materials related to City programs and events.
- Drafts and designs brochures, flyers, invitations, and other documents to promote the City and inform the public.
- Conducts story research, script writing, and on-camera stand-up appearances for City produced videos and City cable news programming.
- Writes, edits, proofreads, and uploads content for the City’s website including integration of text, images and video.
- Posts and monitors City social media sites and monitor external sites related to City interests.
- Provides planning and logistical support for events such as ribbon cuttings, dedications, and public appearances of City officials and community outreach events.
- Conducts special research projects as needed.
Peripheral Duties
- Serves as backup Public Information Officer during emergencies and disasters working within the City’s Emergency Operations Plan.
Minimum Requirements
- Education: Associate degree in communications, media, graphic design, marketing, videography, or related field; Bachelor’s degree preferred.
- Experience: Three years’ experience working in a similar or related position or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. Demonstrated knowledge and skill in written communications, video production, media relations, development of social media content, and desktop publishing. Knowledge of local government functions preferred.
- Or: In place of the above requirements, the incumbent may possess any combination of relevant education and experience which would demonstrate the individual’s knowledge, skill, and ability to proficiently perform the essential duties and responsibilities listed above.
Working Conditions
Work is primarily performed in an office setting and at other public settings for community meetings. May be required to attend evening and weekend meetings. Work involves computer use, and occasional lifting of objects up to 50 pounds such as audio-visual equipment and tables.
Hours of Work
Normal office hours are 8:00 AM to 5:00 PM, Monday – Friday.
Union Affiliation
This position is represented by the American Federation of State, County, and Municipal Employees Union. (AFSCME)
Selection Process
Position requires a resume and cover letter (letter of interest) for consideration of application. Please note how you meet minimum qualifications within the cover letter. Applicants who are selected for testing will be invited by phone or email.
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