This position is the primary contact with the general public via telephone inquiries and in-person counter service. Work includes performing a variety of routine and complex cashiering, accounting and clerical duties, including compiling, monitoring, verifying and reconciling financial data in accounts receivable, accounts payable and utility billing systems. The workload may be divided among the individuals filling this position based on timing needs, segregation of duties concerns and experience.
Although the primary duties are listed below, the omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position.
- Coordinate and perform front desk and referral functions; answer incoming calls, provide information regarding the City, and make referrals to the proper staff for issue resolution.
- Perform a variety of finance functions including compiling, monitoring, verifying and reconciling all financial data in the City’s accounts receivable, accounts payable and utility billing systems.
- Receipt, batch and balance all City payments received by mail, lock box or collected at the front counter on a daily basis.
- Verify, input, review and post all transactions for accounts payable, accounts receivable, purchasing and utility billing.
- Responsible for maintaining records of Bank account balances and transactions recording all deposits and all checks issued and balancing cash each day.
- Process utility billing, collections, turn-ons, rereads, meter change outs, customer updates and finals.
- Process utility billing taxes, schedules, disconnects, and assists with the maintenance of the utility billing system, assessing penalties and corresponding with utility customers.
- Receive accounts payable invoices; route to appropriate department for review and approval; verify and enter accounts payable and/or purchasing information into computer accounting system; reconcile automated accounts payable module with applicable general ledger control account.
- Process accounts payable functions in the City by ensuring correct BARS coding, proper payment, and meeting due dates. Also responsible for maintaining and updating the BIAS accounts payable system.
- Process the City’s accounts receivable, tracking and billing reimbursable accounts, issuing past due notices, and updating and maintaining accounts in the BIAS accounts receivable system.
- Provide research and analysis of expenditure and revenue information for accuracy.
- Disburse payments to various vendors, organizations, employees and citizens.
- Provide support for audits, surveys, fixed asset inventories and other various projects.
- Promote positive public relations and responsive customer service.
- Provide support to the City as a department team member, including assisting with training of employees as appropriate and providing other duties as assigned.
- Consistent, in-person attendance at the job site.
MINIMUM QUALIFICATIONS
Graduation from high school or GED equivalent, and
- Two years of clerical experience and cashiering duties.
Necessary Knowledge, Skills, and Abilities
Knowledge of
- Basic accounting principles and procedures.
- Professional customer service techniques and telephone skills.
- Public relation techniques to resolve difficult customer situations.
Skill in
- Using Microsoft office programs and outlook, and in entering and retrieving computer data accurately and quickly.
- Performing accounting and clerical work.
- Excellent customer service to both external and internal customers.
- Obtaining, researching, clarifying and exchanging information.
- Interpersonal relationships and teamwork.
- Planning and organizing work with consideration for frequent interruptions.
Ability to
- Exercise sound and ethical judgment in the decision-making process.
- Organize, prioritize and work effectively under time constraints and to follow through on assigned tasks.
- Learn to effectively use the City’s financial software program - BIAS.
- Learn to interpret, apply and explain relevant regulations, policies and procedures.
- Discern sensitive information and protect confidentiality.
- Understand and follow oral and written directions, and communicate effectively in English.
- Establish and maintain cooperative and effective working relationships with others by using tact, patience and courtesy in dealing with customers, other employees and City officials.
- Diffuse possible conflicts with angry customers in resolving issues.
- confidentiality.
- Understand and follow oral and written directions, and communicate effectively in English.
- Establish and maintain cooperative and effective working relationships with others by using tact, patience and courtesy in dealing with customers, other employees and City officials.
- Diffuse possible conflicts with angry customers in resolving issues.
PREFERRED QUALIFICATIONS
Education and Experience
- Experience with BIAS software.
- Experience in a municipal or other government setting.
SPECIAL REQUIREMENTS
Valid Washington state driver's license.
TOOLS AND EQUIPMENT USED
Operates a variety of office machines including personal computers and related equipment, calculator, copier and other specialized equipment related to assigned activities.
PHYSICAL DEMANDS
The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Required to sit, talk, and hear; frequently required to use hands to finger, feel or handle objects, computers and office supplies which require repetitive arm, wrist and hand movement.
- May be required to sit for extended periods of time to perform data entry and respond to customers.
- Frequently required to stand and reach with arms and hands.
- Occasionally required to climb, balance, stoop, kneel, crouch, bend or crawl.
- Specific vision abilities including close, distant, color and peripheral vision, depth perception and the ability to adjust focus.
- The employee is occasionally required to lift or move up to 25 pounds.
- Requires mental acuity to ensure thorough mental analysis of situations in a fast-paced environment.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Works indoors in a clean, climate-controlled workspace.
- This position works in an open office environment where the work of others may cause distraction in addition to the requirement to respond to phones and in-person contacts.
- May be exposed to upset and irate customers and clients.
- Work generally involves concentration and attention to detail.
- Occasionally requires visits to other City environments and may require travel for training.
Please provide cover letter, resume and city application.
Open until filled.
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