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The Planning Department is responding to the growing needs of the City. The fast-paced nature of our municipality drives innovation and efficiency. The successful candidate will possess strong values that align with the City’s values, which include being welcoming, having integrity, showing accountability, and demonstrating a commitment to service. Additionally, the ideal candidate should find satisfaction in providing exceptional customer service, and thrive in a collaborative, high-volume work environment.
• Plans, coordinates and directs the operations of the Development Service Center (e.g. plan review, permitting, cashiering, business licensing, division's public records etc.)
• Formulates and recommends strategies to improve operations and ensure compliance with codes, local laws, regulations, policies and procedures
• Provide technical oversight and supervises the Development Services Center staff; provides direction and training, assigns and reviews projects/programs, evaluates performance, administers discipline, and makes hiring, termination and pay change recommendations
• Manages workload and work assignments and reviews the work of assigned staff
• Acts as a liaison with professional staff, technical staff and the public to communicate, educate and resolve problems and/or issues
• Acts as resource to the public and construction representatives (e.g. permitting processing activities and requirements, City criteria, permit fees, plan review/fee schedules, etc.)
• Coordinates and resolves complex Development Service Center issues and disputes
• Drafts, coordinates, collaborates and directs staff in the development of workflow procedures, code interpretations, polices, and staff instruction manuals
• Researches, recommends, trains and implements process/procedure improvements
• Participates in strategic planning and special projects impacting the Development Service Center operations and activities
• Ensures code compliance, quality control standards and procedures (e.g. permit issuance, cashiering etc.)
• Implements and evaluates projects in accordance with adopted codes and policies
• Monitors fiscal activities, projects revenues and provides fiscal management of assigned budgets
• Represents the Development Service Center and communicates programs to the public, elected officials, other agencies/committees/organizations
• Participates in meetings, community outreach, and requests for information
• Supports management by data gathering/analysis regarding policy, procedures, regulatory codes and documentation issues (e.g. briefings, technical information, reports, public records requests, etc.)
• Develop new programs, procedures and processes to enhance Development Services Center activities
• Assist and support management (e.g. written communication, activity reports, support documentation, etc.)
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