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Position open until filled.
GENERAL DESCRIPTION:
Responsible for the professional management of the City’s information technology infrastructure and related systems. Provides support, consultation and technical assistance to management and individual users. Serves as the City’s technical advisor, including assisting departments with needs and making recommendations.
ESSENTIAL JOB FUNCTIONS:
1. Manage the development and implementation of IT system strategies to meet City goals and objectives.
2. Assure the integrity, security and effective performance of the City’s information systems. Establish IT security policies and standards City wide and identify off-site disaster recovery back-up requirements for user databases and system files.
3. Administer user network and email accounts; troubleshoot problems with accounts, network rights and file access; configure network servers and perform maintenance, repair, updates and daily backups; perform server installation, maintenance, upgrades and repair.
4. Administer, maintain and configure network hardware and devices. Design network topology for secure, reliable, and efficient City operations.
5. Update and integrate computers, workstations, communications equipment and peripherals; install and configure hardware and software upgrades, enhancements and revisions; verify functionality, compatibility and performance of computers and systems.
6. Maintain software applications and databases; monitor system environment, access, security, functionality and utilization; resolve traffic, security and access problems; assure optimum performance and system integrity; detect and correct software errors; plan and implement application upgrades; update mapping programs.
7. Develop budgeting information and funding requests related to information technology needs in the City and administer the adopted Information Technology division budget.
8. Configure and maintain mobile computers, City phone system (VoIP) and security (key-card) system including troubleshooting, repair, updates and backups.
9. Assist staff with IT systems and programs, telecommunications, hardware and software systems and training; recommend and implement solutions to assure minimum delay and effective operation for system users.
10. Provide liaison/interface services with external systems and other government organizations. Develop, review, and oversee IT contracts to ensure they adhere to the City’s requirements.
11. Assist with website maintenance for the City’s website and intranet.
12. Maintain appropriate confidentiality of work-related issues, including but not limited to customer, employee and City information and records.
This is not intended to be a comprehensive listing of all activities, duties and responsibilities required of the job. Other duties may be assigned and/or performed.
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