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Association of Washington Cities (AWC) is recruiting for a full-time Applications and Data Analyst to join our dynamic and fast-paced team. The top candidate will be highly motivated and detail oriented with strong customer service skills.
What you'll be doing
- Provide operational assistance for the organization through maintenance of data in the AMS and other software
- Fulfill requests for data from internal and external customers using various software, including in-house applications
- Assist in the design, delivery, and improvement of in-house software applications
- Develop and interpret technical documentation for training and end user procedures
- Develop and deliver training to end users and members about how to use various types of software and web applications efficiently and effectively in support of business objectives
- Collaborate with internal stakeholders to analyze, map, and document various business processes to enhance usability across systems
- Assume a number of different roles when assigned to work with a larger project team including but not limited to business analyst, project manager, or participant
- Maintain organizational data dictionary and recommend annual updates to the data management strategy
- Communicate system changes, enhancements, and modifications of business requirements – verbally or through written documentation – to project managers, sponsors, and other stakeholders so that issues and solutions are understood
- Develop and maintain training materials and user guides for the organization’s AMS
- Provide hands-on customer support for system trouble shooting; this may include supporting external customers by phone, email, or other communication
- Complete other duties as assigned or self-initiative with supervisor approval
What you bring to the team
- Bachelor’s degree with emphasis in computer science, business administration, or a related field. Experience may be substituted year-for-year for academic achievement
- 4 years of related work experience
- Strong understanding of database structures, theories, and principles
- Knowledge of troubleshooting principles, methodologies, and issue resolution techniques
- Knowledge of applicable data privacy practices and laws, including Payment Card Industry Data Security Standards (PCI) and the Health Insurance Portability and Accountability Act (HIPAA)
- Ability to create and monitor systematic and consistent requirement specifications in both technical and user-friendly language
- Ability to pay close attention to detail, including data entry
- Proficient with Microsoft Office Professional with the ability to learn and use a wide variety of proprietary software
- Ability to model the organization’s high standards of quality customer service to all internal and external customers
- Ability to develop and interpret technical documentation for training and end user procedures
- Ability to establish credibility and manage confidential and time sensitive material
- Ability to perform queries that yield the desired result
- Ability to juggle competing demands between long-term projects and emergent needs
- Ability to organize and work independently on multiple tasks/projects, complete assignments within specified deadlines, and work well under pressure.
- Must be a team player who enjoys working with a diverse audience of internal and external customers
- Excellent verbal and written communication skills, particularly in problem solving with other people
How to Apply
Only candidates who reflect the minimum qualifications listed on the job description will be considered. To apply for this position and view the job description, please visit the AWC website at https://wacities.org/about-us/join-our-team.
Failure to follow the application instructions below may lead to disqualification.
- Complete the application and attach:
- A cover letter that specifically addresses how you meet the qualifications for this position
- Current resume
All applications must be submitted by 5:00 pm, November 12, 2019.
We value our employees hard work, integrity and dedication to our members. In return for your service, we offer you a starting annual salary range of $62,141 - $70,468 DOQ and an outstanding benefits package.
If you have questions about process, or need reasonable accommodations, please email recruiting@awcnet.org.
AWC is a private, nonprofit, nonpartisan organization, which provides a wide array of legislative, training, and other services to all 281 cities and towns in the state of Washington.
We subscribe to the principles of an equal opportunity employer and shall recruit, interview, hire, classify, train, promote, demote, discipline, transfer, terminate, and set rates of pay or other compensation on the basis of merit and qualification without regard to race, religion, creed, sexual orientation, color, national origin, physical disability, sex, age, gender identity, or genetics.
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