Customer Service Technician job in Tacoma

Description of position:
As part of the South Sound 911 Technical Services Department, and under the direction of the Lead Client Services Technician, this technical, analytical and customer-oriented position resolves questions,provides assistance and troubleshoots complex computer and application problems; assists with ongoing maintenance efforts and security of computers.

Qualifications:
2+ years Helpdesk or Service Desk experience in a professional environment
2+ years performing IT troubleshooting
Associate’s degree in Information Technology or related field, or a minimum of 2 years of progressively
responsible professional computer support experience in a computer support environment.

Position Consideration Process:
Apply by submitting a Letter of Interest and Resume to: HR@southsound911.org by 5:00 pm Friday, June 21, 2019. The Letter of Interest should include an explanation of your interest in the position and
the agency, years of experience, work assignments or projects, coursework or continued education and commendations, and why you believe yourself to be the best fit for the position.

Candidate submissions will be reviewed the week of June 24, 2019. Selected candidates will be invited to interview the week of July 1, 2019.

Due to the confidential nature and demands of this position, candidates must possess an exemplary personal history and pass a background investigation, psychological evaluation and medical and drug screen as part of the pre-conditional offer of employment.