Housing Assistant - Central Applications Center job in Shoreline
Vacancy has expired
Job reference #: | 2019005 |
Employer: | King County Housing Authority |
Job category: |
Miscellaneous
Administrative |
Employment type: | Full time |
Salary and benefits: | $41,506.56 - $47,732.55 annually |
Location | |
County: | King |
City: | Shoreline |
Zip code: | 98155 |
Map: | Seattle, WA 98155, USA (Show on map) |
Description | |
The King County Housing Authority (KCHA) is a national leader in providing innovative and effective housing solutions so that people and communities can prosper. Our vision is that all residents of King County have quality affordable housing. KCHA is the largest landlord in the county, and annually, the agency serves over 50,000 low-income individuals. We transform lives through housing. The Central Application Center, located in Shoreline WA, is currently recruiting for talented, detail oriented and conscientious candidates to fill the Housing Assistant role. The primary responsibilities for all Housing Assistants include collecting, processing and verifying documentation for clients and stakeholders; contacting third party sources for verifications based on outlined criteria, and being the primary staff at the call center. Additionally, the Housing Assistant will provide customer service and program support in-person, via email, and various written correspondence The strongest candidates will bring: A desire to provide exceptional customer service as this individual is relied on to respond to questions from owners and participants.
Housing Program Support: Processes files and documentation for initial applications and update certifications; mails out review letters and packets to landlords, clients and third party sources; determines verifications needed based on family composition, employment, income and related criteria; reports matters of violation detected through data verification to the assigned team. General Office & Clerical Support: Uses standard office equipment to prepare copies for files and mailings, maintains records and files in computer; uses office systems to track and do work; creates letters and documents in standard and specialized housing computer systems; responsible for scanning and indexing; completes data entry; logs and returns phone messages; processes and distributes mail. Qualifications and Competencies High School Diploma or GED. Required Knowledge, Skills, and Abilities: Proficiency using MS Office applications including Word, Excel, Outlook and the internet; skill and ability to learn and use agency software programs (Tenmast). Ability to work effectively and positively with individuals of diverse cultural and socioeconomic backgrounds. Clearly and effectively communicates both verbally and in writing by actively listening and sharing relevant information. Ability to work under stressful situations and manage stress appropriately. Excellent organizational skills including prioritizing, keeping track of information or work in progress, ensuring accuracy, and multi-tasking. Ability to work effectively and collaboratively as a team in a busy office environment while earning the trust, respect and confidence of others. Shows willingness to learn new methods, procedures, and techniques. Special Requirements: Application Requirements: Complete the online application profile in its entirety. Physical Work Environment: Work is performed primarily in an office environment. The incumbent frequently uses standard office equipment including personal computers, telephone and related equipment. Considerable filing and copying functions may require relevant physical demands. Equal Opportunity: |
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