Customer Care Representative job in Kennewick
Vacancy has expired
Job reference #: | CCR 03.2020 |
Employer: | City of Kennewick |
Job category: | Administrative |
Employment type: | Full time |
Salary and benefits: | Excellent retirement, benefits and a work/life balance! |
Location | |
County: | Benton |
City: | Kennewick |
Zip code: | 99336 |
Map: | Kennewick, WA 99336, USA (Show on map) |
Description | |
The ideal candidate for this position will possess an Associate's degree in Business and/or Building, Construction and Planning related fields, be a certified International Code Compliance (ICC) Permit Technician or have equivalent years of experience in the same fields. The ideal candidate will have a mix of experience in customer service, customer resolution, attention to detail, cash handling experience, basic knowledge of ERP systems, have worked within a call center phone queue system and be able to work in a fast past and priority shifting environment. Any experience in construction or basic ICC building code terminology is helpful but not mandatory. Multi-tasking and managing variable work-loads, while still providing exceptional customer service, are keys to success in the position. The ideal candidate will enjoy working in a team environment and have the ability to coordinate and utilize resources within other City departments. For additional information, please see full job description and requirements at https://www.governmentjobs.com/careers/kennewick CORE VALUE STATEMENT SAFETY STATEMENT CLASSIFICATION SUMMARY This position requires an Associate's degree in business, marketing, civil engineering, building construction, planning or related field and four or more years of progressively responsible related experience in direct customer service base, and handling difficult and varied customer issues, or any combination of relevant education and experience sufficient to demonstrate the knowledge, skills and abilities to perform the duties listed above.
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