Customer Care Representative job in Kennewick

The ideal candidate for this position will possess an Associate's degree in Business and/or Building, Construction and Planning related fields, be a certified International Code Compliance (ICC) Permit Technician or have equivalent years of experience in the same fields. The ideal candidate will have a mix of experience in customer service, customer resolution, attention to detail, cash handling experience, basic knowledge of ERP systems, have worked within a call center phone queue system and be able to work in a fast past and priority shifting environment. Any experience in construction or basic ICC building code terminology is helpful but not mandatory. Multi-tasking and managing variable work-loads, while still providing exceptional customer service, are keys to success in the position. The ideal candidate will enjoy working in a team environment and have the ability to coordinate and utilize resources within other City departments.

For additional information, please see full job description and requirements at https://www.governmentjobs.com/careers/kennewick 

CORE VALUE STATEMENT
The City of Kennewick will provide excellent public service and ensure the safety and wellbeing of our community and one another through the empowerment of each employee. We value integrity, inclusiveness, stewardship, and communication. We are accountable to our community for innovative and collaborative efforts that anticipate needs, leverage resources, and deliver solutions.

SAFETY STATEMENT
We expect our employees to ensure compliance with all applicable safety practices and policies, including those established by OSHA/DOSH regulations and by the City's Accident Prevention Plan. This includes but is not limited to actively identifying and correcting potential hazards that may affect employee and public safety, including those identified by co-workers. Leading by example to promote a positive culture of workplace safety through everyday action; emphasizing safe completion of work throughout all aspects of developing and carrying out work plans.

CLASSIFICATION SUMMARY
This position delivers a variety of services to customers using a centralized, one-stop service delivery model. The incumbent, along with other One Stop staff, operates from a centrally located and very public desk where he/she works to minimize the number of times customers need to interact with the City to obtain services and information, provides follow through until customer needs are satisfied and issues are resolved, works with staff and others inside and outside the organization to resolve issues, and deals with as many of the customer's needs as possible at one time. The incumbent is viewed as a "go to" person with broad organizational knowledge. Additionally, this position performs a variety of duties related to the efficient functioning of the One Stop operation and multi-tasking is essential. PC usage is heavy, and the incumbent must possess considerable knowledge and experience in the application/operation of various software programs.